These general conditions of sale have as their object the regulation of the purchase of products, carried out remotely and made available, via the internet, from the site www.prminfissi.com
Once a purchase has been made, it will entail complete knowledge and acceptance of the conditions contained in the regulation set out below. The contract will be considered concluded with acceptance of the proposal by Prm Infissi which has the right not to accept the proposal without any obligation to the Customer who formulated it for any reason.
The products purchased on Prminfissi.com are sold directly by the company Prm Infissi Srls - VAT number 0332450780 with legal and operational headquarters in via Mastro d'Alfio, snc - 87043 Bisignano (CS).
The information and characteristics relating to the Products are available on the Site. The image of the Products has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics and quality. The actual finishes of the variants indicated in the product sheets may differ slightly in tone due to the video settings used by the Customer.
The prices indicated are exclusive of VAT. The calculation of the VAT and shipping rates is carried out during the order phase. All prices are expressed in Euros.
ACCEPTANCE OF SALES CONDITIONS
The contract stipulated between Prm Infissi Srls and the Customer must be considered concluded with the acceptance of the order by Prm Infissi. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way after verification of the order by Prm Infissi. Any right of the Customer to compensation for damages is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things, caused by the non-acceptance, even partial, of an order.
By placing an order online, by telephone or by e-mail, the Customer declares to have read and fully accept the general conditions of sale and payment.
Purchases made on www.prminfissi.com are delivered via national couriers, to the delivery address indicated when placing the order. For the issuance of all tax documents, the information provided by the Customer at the time of the order is valid. After the invoice has been issued, it will not be possible to make changes to it.
The Customer can communicate any detail that he deems necessary so that the courier can reach the place of delivery, reporting it in the order notes, by telephone or by email.
National and international couriers make deliveries from Monday to Friday, during normal working hours regulated and indicated by them. No responsibility can be charged to Prm Infissi Srls due to delays in delivery attributable to the carrier in charge. The products are packaged in such a way as to ensure optimal protection during transport.
In the case of receipt of goods that show evident tampering and / or breakage of the packaging, the customer must accept the goods with "SPECIFIC CONTROL RESERVE", describing in detail the damage on all copies of the courier's delivery receipts. The customer is then required to report it to Prm Infissi Srls within 5 (five) days of receipt of the goods by e-mail, complete with photographic documentation of the packaging and damaged goods.
METHOD OF PAYMENT AND DELIVERY TIMES
Prm Infissi undertakes to respect the shipping times indicated by trying to anticipate them. Delivery times can be checked at any time by the customer by telephone at 0984.958010.
The Customer can pay for the products and related shipping costs by: Paypal-Credit Card, Advance Bank Transfer, Cash on Delivery.
Payment by credit card takes place by choosing the Paypal circuit that accepts American Express, Discover, Maestro, MasterCard, PayPal, Visa. To ensure maximum security, the Customer will carry out the payment transaction directly on the bank's secure server. The Site does not store the Customer's credit card number.
If the purchase is made by a professional or company, it will be possible to request an invoice also via email.
RIGHT OF WITHDRAWAL
In the presence of a customer-final consumer, the right of withdrawal can be exercised pursuant to Article 64 et seq of Legislative Decree 206/05. To exercise this right, the Customer, within 14 days from the date of receipt of the goods, must send a communication to Prm Infissi Srls by registered letter with return receipt addressed to:
PRM INFISSI SRLS - via Mastro d'Alfio, snc - 87043 - Bisignano (CS)
and can be anticipated by email at firstname.lastname@example.org declaring that you want to exercise the right of withdrawal and indicating the order number and the items purchased, and items which you intend to withdraw if the withdrawal is partial and bank details to obtain the refund transfer (IBAN code of the invoice holder).
The goods must be returned intact in the original properly sealed packaging, complete in all its parts (including packaging, internal and external protections, wooden pallets and any documentation: manuals, assembly equipment, etc.) to Prm Infissi by courier appointed by the Customer. .
The shipping costs for returning the goods are charged to the customer. Prm Infissi, after verifying the integrity of the goods, will proceed within 14 days from the return to the re-credit of the value of the product / s, withholding only the amount of shipping costs, additional services and any cash on delivery costs incurred for the delivery of the goods at the Customer and indicated in the accompanying invoice. The right of withdrawal is governed by the following conditions:
I. The law applies to the Product purchased in its entirety; therefore if the Product is composed of several components or parts it is not possible to exercise the withdrawal only on part of the purchased Product. The shipment for the return of the material, until the confirmation of receipt in our warehouse, is under the complete responsibility of the Customer. In case of damage to the goods during the return transport, Prm Infissi will notify the Customer of the incident (within 5 working days of receipt), to allow him to promptly file a complaint against the courier and in this case the product will be made available. of the Customer for its return and therefore the request for withdrawal and refund will be canceled. Prm Infissi Srls is not responsible in any way for damage or theft / loss of goods returned by shipments not insured by the customer. Upon its arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the package and the original packaging are excessively damaged, the expenses incurred for the restoration of the same will be deducted from the reimbursement due. The right of withdrawal is totally lost, for lack of the essential condition of integrity of the asset, in cases where Prm Infissi Srls ascertains one of the following conditions:
- the non-diligent use of the asset that has compromised its integrity or the use of any consumable materials
- the lack of the external packaging and / or the original internal packaging
- the absence of integral elements of the product (such as accessories, screws, etc ...)
- damage to the product for reasons other than its transport.
In the event of forfeiture of the right of withdrawal, the goods will remain at the headquarters of Prm Infissi available to the Customer for its collection at his expense.
The right of withdrawal cannot be exercised in the case of purchases of customized products according to the indications requested by the customer and for which finishes indicated and chosen by the customer have been made.
WARRANTY AND CONFORMITY DEFECTS
In case of lack of conformity of the Products sold by Prm Infissi, the Customer must immediately contact the Customer Service using the appropriate contact form accessible on the Site through the "Contact Us" tab.
The products sold by Prm Infissi Srls are covered by a guarantee pursuant to Legislative Decree 206/05. In the event of a purchase made by a private person, the guarantee is valid for 24 months and covers product conformity defects. In all other cases, the conventional warranty is 12 months.